Office Hours: Monday - Friday from 9AM to 5PM CST
Address: 5555 Glenridge Atlanta, GA 30342 US
Dedication to Customer Service
Service to our clients is our top priority. Our unique relationship with you is why we exist. We will do our very best to resolve an issue on the first call. We appreciate your business and we encourage you to let us know how we can better serve you. As part of our dedication to customer service, we feel it is important to:
- Respond to inquiries, questions, and/or concerns in a timely manner.
- Ensure our phone lines are always answered by a live person during our normal business hours.
- Disclose our services and fees in a clear and easy to understand manner.
- Provide a full range of refund options to hard working Americans and their families.
- Notify you in the event of an Internal Revenue Service delay that may impact your expected tax refund date of deposit.
- Safeguard your personal information.
- Honor active military personnel and their families by discounting our services for active duty members.
- Maintain a healthy and happy work environment for our employees so they can are prepared to serve YOU in the best possible manner.
We take YOUR feedback seriously. If YOU are not satisfied with our services we would like to know immediately as this gives us the opportunity to cure the issue(s) and take immediate steps to improve our service going forward for YOU and other consumers. Our goal is to exceed your expectations. Take a few moments and share your experience with us. We would love to hear from you and we promise to respond to your feedback (if applicable).